Privacy Policy — tekkabaz

Section 1

Data We Collect

tekkabaz collects personal data from Bangladesh players across several categories. The table below summarises the types of data we collect, the source of that data, and the legal basis under which we process it.

Section 2

How We Use Your Data

tekkabaz processes your personal data only for clearly defined purposes. We never use your data in ways that are incompatible with the original purpose for which it was collected. The following outlines the primary uses of personal data on the tekkabaz platform:

• 1 Account Management: We use identity and contact data to create, maintain, and secure your tekkabaz account. This includes verifying your identity at registration, processing KYC documentation, and communicating account-related updates such as password resets, withdrawal confirmations, and security alerts.
• 2 Payment Processing: Financial data is used to process deposits via bKash, Nagad, Rocket, Upay, SureCash, Visa, and Mastercard, and to fulfil withdrawal requests in Bangladeshi Taka (৳). Transaction records are retained to satisfy anti-money laundering (AML) and financial compliance obligations.
• 3 Platform Personalisation: Usage data and game history are used to personalise your experience on tekkabaz — for example, surfacing relevant cricket betting markets during BPL season, recommending slot titles from Pragmatic Play or NetEnt based on your play history, or highlighting promotions relevant to your activity profile.
• 4 Marketing Communications: Where you have given explicit consent, we use your contact data and preferences to send promotional emails, SMS notifications about bonuses and free spins, and personalised offers. You may withdraw marketing consent at any time without affecting your access to the platform.
• 5 Fraud Prevention & Security: Technical data including IP addresses, device fingerprints, and session logs are analysed by our security systems to detect and prevent fraudulent account activity, multi-accounting, bonus abuse, and unauthorised access attempts.
• 6 Regulatory Compliance: tekkabaz is required to retain certain data categories to comply with applicable anti-money laundering laws, age verification obligations, and responsible gaming standards. Compliance-driven data retention periods are described in Section 5 (Data Retention) below.
• 7 Responsible Gaming Monitoring: We use gameplay and transaction data to monitor for indicators of problem gambling behaviour. Where such indicators are detected, our responsible gaming team may make proactive contact to offer support tools such as deposit limits, cooling-off periods, or self-exclusion. This processing is carried out in your vital interest and in fulfilment of our responsible gaming obligations.

Section 3

Cookies & Tracking Technologies

tekkabaz uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and analyse how Bangladesh players use the site. By continuing to use tekkabaz, you consent to the use of cookies as described in this section.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device on return visits, remember your session state, and collect aggregated analytics data. tekkabaz uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).

Types of Cookies We Use

Managing Your Cookie Preferences

You can control and delete cookies through your browser settings. Most modern browsers (Chrome, Firefox, Safari, Edge) allow you to block third-party cookies, clear existing cookies, or receive a notification before a cookie is stored. Please note that disabling strictly necessary cookies will prevent tekkabaz from functioning correctly and may log you out of your account.

Section 4

Data Sharing & Third Parties

tekkabaz does not sell, rent, or trade your personal data. We share data only in the limited circumstances described below, and only with parties who are contractually bound to process your data in a manner consistent with this Privacy Policy.

• 1 Payment Service Providers: We share necessary financial data with our payment partners — including bKash, Nagad, Rocket, Upay, SureCash, and card processing gateways — to process deposits and withdrawals in Bangladeshi Taka (৳). These providers operate under their own privacy policies and PCI-DSS security standards.
• 2 Identity Verification Providers: KYC (Know Your Customer) verification is performed with the assistance of specialist third-party identity verification services. Your NID, passport, or driving licence image and associated personal data are processed by these providers solely for verification purposes and are not retained beyond the KYC review period.
• 3 Game Software Providers: To deliver our full range of casino and sports betting content, tekkabaz operates game software from providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised gameplay data (bet amounts, RTP outcomes) for game integrity monitoring. They do not receive your personal identity or payment data.
• 4 Fraud Prevention & Security Services: Technical data including IP addresses, device identifiers, and behavioural analytics may be shared with fraud detection platforms that help tekkabaz identify and prevent bonus abuse, multi-accounting, and payment fraud.
• 5 Legal & Regulatory Disclosure: tekkabaz may disclose personal data to law enforcement agencies, regulatory bodies, or financial intelligence authorities where required to do so by applicable law, court order, or to protect the rights, property, and safety of tekkabaz and its players. We will notify you of any such disclosure where legally permitted to do so.
• 6 Business Transfers: In the event of a merger, acquisition, or sale of all or part of tekkabaz's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy terms applicable to your data under new ownership prior to any change taking effect.

Section 5

Data Retention

tekkabaz retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of personal data we hold:

Once a retention period expires, tekkabaz securely deletes or anonymises the relevant data so that it can no longer be associated with your identity. Where anonymisation is not technically feasible, data is securely destroyed in accordance with industry-standard data destruction practices.

Section 6

Data Security

The security of your personal data is a technical and organisational priority for tekkabaz. We have implemented a layered security architecture designed to protect your information against unauthorised access, accidental loss, disclosure, or destruction.

Despite our best efforts, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, tekkabaz will notify affected players within 72 hours of becoming aware of the incident, providing details of what data was affected, what steps we are taking, and what actions you can take to protect yourself.

Section 7

Your Privacy Rights

As a tekkabaz player, you hold the following rights with respect to your personal data. These rights are exercisable free of charge and requests will be processed within 30 calendar days of receipt. To submit a rights request, contact our Data Protection Officer at support@tekkabaz.

• 1 Right of Access: You have the right to request a copy of all personal data tekkabaz holds about you, together with information about how that data is being processed, who it has been shared with, and how long it will be retained. We will provide this in a clear, structured format.
• 2 Right to Rectification: If any personal data tekkabaz holds about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay. You may also update certain details directly within your account profile settings.
• 3 Right to Erasure ("Right to Be Forgotten"): You may request that tekkabaz delete your personal data where it is no longer necessary for the original purpose, where you withdraw consent (and no other legal basis applies), or where the data has been processed unlawfully. Please note that certain data must be retained for regulatory compliance reasons and cannot be deleted on request alone — we will notify you of any such limitation when you submit your erasure request.
• 4 Right to Data Portability: Where processing is carried out on the basis of your consent or a contractual necessity, and is automated, you have the right to receive your personal data in a structured, machine-readable format (e.g., JSON or CSV) and to request that it be transferred directly to another controller where technically feasible.
• 5 Right to Object: You have the right to object to processing of your personal data for direct marketing purposes at any time, with immediate effect. You also have the right to object to processing based on legitimate interests, though tekkabaz may override this objection where compelling legitimate grounds apply (e.g., fraud prevention).
• 6 Right to Restrict Processing: You may request that tekkabaz restricts the processing of your data in certain circumstances — for example, while the accuracy of data is being contested, or while an objection to processing is under review. During a restriction period, tekkabaz may store the data but not actively process it.
• 7 Right to Withdraw Consent: Where processing is based solely on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

Section 8

Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have concerns about how tekkabaz processes your personal data, please contact our Data Protection Officer (DPO) using the details below. All communications should be in English.

Complaints Process

We take all privacy complaints seriously and aim to resolve them fairly and promptly. If you submit a complaint, tekkabaz will:

• 1 Acknowledge receipt of your complaint within 5 business days and provide you with a reference number for tracking.
• 2 Conduct a thorough internal investigation and provide a substantive written response within 30 calendar days of receipt, or notify you if additional time is required for complex cases.
• 3 Where the complaint is upheld, take immediate corrective action — including data correction, deletion, or restriction — and notify you of the steps taken.
• 4 Where the complaint is not upheld, provide a clear explanation of the reasoning and inform you of any further recourse available to you.